How to retrieve my R10 Had Drive contents

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How to retrieve my R10 Had Drive contents

My DirecTV DVR R10 crashed as it was trying to retrieve the new software they were pushing, and all I have left is to format the drive acording to their Tech Support. I need to backup the files that it has on the drive, but since it doesn't boot up, I cant play it and record it. I was hoping to backup the files directly from the HD but it keeps giving me access denied. I was able to plug the HD in with an external USB drive, I can see the files in folders but I cannot get the file STREAM.STR to copy since Access denied keeps coming up. Is there a way to disable the security on Windows or Linux, or any other software that I should be using? The permitions tab is not there. Any help would be apreciated. I have some games that I do not want to loose.