New Series 3 Stuck on Welcome Screen

themag's picture

Hi everyone, I'm new here and I'm hoping you guys could help me out. I bought a new series 3 unit, the first model that came out last year, and when I plugged it in for the first time it stayed stuck on the "Welcome! Powering Up" screen. That's as far as it goes. I've unplugged it and replugged it plenty of times and no luck. When it's first plugged in, it shows like two red, one orange, and one blue light plus the tivo symble on the front panel for one minute. After that, it goes away and nothing else happens. This is a brand new unit which I'll be returning if I can't get it to work. Do you guys think that it's hard drive? I do hear the hard drive spin while it's on. Or could it be something else? I'm not new to tivo. I already own four series 2 units with DVD burners builtin. I once had the same problem with one those units being stuck on the welcome screen and I was able to fix it by doing a low-level format and then using the instantcake software to replace the image.